BOURGOS DOCUMENTATION
Find your next step.
Practical guides for the people using, delivering and managing services.
6 matching guides
AgentHub
Follow Service Desk Instructions
Use an approved instruction to guide a consistent customer interaction.
AgentHubHandle Microsoft 365 email
Work with mailbox conversations inside the service desk workspace.
AgentHubSet your availability
Make your working state visible to the service desk.
AgentHubUnderstand contacts versus tickets
Know when a conversation needs a linked operational record.
AgentHubUse notes and request a shift handoff
Keep personal follow-up visible and prepare a clear handover.
AgentHubWork with the team inbox
Take ownership of incoming contacts and keep the next action clear.