Connected Service Model
CSM terminology replaces the earlier CSDM naming. ITSM Lite and CSM Full are the two operating views. Catalog items include an offering selection, and Business Applications include an owner.
Explore CSM →PRODUCT UPDATES
What is changing in Bourgos.
Highlights from the documented product evolution.
A consistent ExpertHub workspace
My work and team queues bring operational work together. Shared branded record modals provide consistent framing across incident, asset, knowledge, portfolio and configuration work.
Explore ExpertHub →Conversations with operational context
Team inboxes, live chat, Microsoft 365 mailboxes, instructions, notes, supervision and shift handoffs support service desk work.
Explore AgentHub →Availability depends on your organisation’s deployment and configuration.