Set your availability

Make your working state visible to the service desk.

Before you start

AgentHub access.

Steps

1. Open your availability control.
2. Choose the status that reflects your work: Available, Busy, Wrap-up, Away or Offline.
3. Update it when you finish wrap-up or leave the desk.

Expected result

Supervisors can interpret your current availability and workload.

Important behaviour

The supervisor-controlled OUT state is separate. Availability does not imply that advanced skill- or language-based routing is enabled.

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