Service portfolio and commitments
Define services, offerings and commitments.
CONNECTED SERVICE MODEL
Give service information a shared structure.
Connect commitments, applications, configuration, fulfilment, assets and operational knowledge.
Application design
Describe business applications and their context.
Configuration and delivery
Connect the components that support delivery.
Service consumption and fulfilment
Connect demand, catalog requests and fulfilment.
Assets and supply
Manage physical resources and supply relationships.
Operations and knowledge
Connect operational work with reusable knowledge.
SHARED FOUNDATION People · Organisations · Ownership · Shared vocabulary
Work at the level of detail you need.
ITSM Lite
Service-based working without requiring configuration detail.
CSM Full
Configuration-connected working where the relevant capabilities are enabled.
These are operating views over a shared model, not maturity levels or pricing tiers. CSM is an information model, not a certification.
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