Shared context. Focused workspaces.
Bring employees, agents and specialists together around the services they use and deliver.
ServiceHub
Report an issue, request a service, find an answer and follow up without navigating technical operations.
Service deskAgentHub
Bring native live chat and Microsoft 365 email into team-based service desk work, with ownership, instructions and specialist handoff.
IT teamsExpertHub
Organise operational work around services, teams and the information needed to investigate and resolve it.
Core capabilityIncident management
Capture the issue, assign the right team, record investigation and connect the work to services and knowledge.
Core capabilityRequest fulfilment
Connect catalog intake, requested items, approvals and fulfilment tasks in a traceable service journey.
Core capabilityProblem management
Review problem candidates, coordinate investigation and publish known errors that help with future incidents.
Core capabilityChange management
Manage change records and tasks alongside the services and operational records they relate to.
Core capabilityKnowledge management
Organise knowledge bases, scope article visibility and guide articles through review, publication and versioning.
Core capabilityService portfolio
Describe services and offerings, define support context and connect the service catalog to what your organisation delivers.
Optional moduleAsset management
Manage equipment inventory, assignments, stockrooms, contracts, repairs and inventory campaigns. Activate this module independently of configuration management.
Optional module · CSM FullConfiguration management
Use configuration items, applications and relationships to add delivery context and configured impact behaviour to service operations.
Module-dependentReporting and analytics
Build reports over supported entities and revisit saved reports. Interpret measures with their definitions and scope.
Configuration requiredIntegrations
Bring Microsoft 365 shared mailbox conversations into AgentHub and configure identity federation for your organisation.
Choose the capabilities you need.
This explorer explains prerequisites. It is not a pricing or subscription calculator.
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come together.
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