Service desk
Give every conversation a clear next step.
Bring native live chat and Microsoft 365 email into team-based service desk work, with ownership, instructions and specialist handoff.
bourgos / AgentHub team inbox
AgentHub team inboxProduct screenshot coming soonagenthub-inbox
AgentHubBuilt for the work
Built for the work
in front of you.
- Team inbox and conversation ownership
- Service Desk Instructions
- Supervisor overview and shift handoffs
Available actions depend on your organisation’s configuration and your permissions.
See it in a demo Learn how it works.
GUIDE
Browse all documentation Follow Service Desk Instructions
Use an approved instruction to guide a consistent customer interaction.
GUIDEHandle Microsoft 365 email
Work with mailbox conversations inside the service desk workspace.
GUIDESet your availability
Make your working state visible to the service desk.
GUIDEUnderstand contacts versus tickets
Know when a conversation needs a linked operational record.
YOUR NEXT STEPSee your service work
Request a demo See your service work
come together.
Explore how Bourgos could work for your organisation.