SOLUTIONS
Connect the work to the service.
Give specialists a coherent view of incidents, problems, changes and the services they support.
- 01Start with My work or your team queue.
- 02Use the incident record to coordinate investigation and tasks.
- 03Connect recurring issues to problem investigation and reusable knowledge.
ExpertHub
Organise operational work around services, teams and the information needed to investigate and resolve it.
Incident management
Capture the issue, assign the right team, record investigation and connect the work to services and knowledge.
Problem management
Review problem candidates, coordinate investigation and publish known errors that help with future incidents.
YOUR NEXT STEPSee your service work
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