Understand the Connected Service Model

Use a shared vocabulary for services, applications, configuration, fulfilment, assets and operations.

Before you start

No module activation is required to read this explanation.

Steps

1. Start with service portfolio and commitments.
2. Connect application design and delivery configuration where needed.
3. Describe consumption and fulfilment through catalog and request work.
4. Connect assets and supply without confusing equipment with CIs.
5. Use operational records and knowledge to support delivery.

Expected result

You can place the main Bourgos records in their information context.

Important behaviour

CSM is an information model, not a separate software product or certification. Establish, Connect, Govern, and Measure and improve are adoption guidance rather than automatic platform workflows.