SOLUTIONS

Bring order to incoming conversations.

Let agents focus on the person asking for help, with shared team context and clear ownership.

  1. 01Accept a live chat or open a mailbox conversation.
  2. 02Follow the appropriate Service Desk Instruction.
  3. 03Link or create an incident when specialist investigation is needed.

AgentHub

Bring native live chat and Microsoft 365 email into team-based service desk work, with ownership, instructions and specialist handoff.

Incident management

Capture the issue, assign the right team, record investigation and connect the work to services and knowledge.

Knowledge management

Organise knowledge bases, scope article visibility and guide articles through review, publication and versioning.

YOUR NEXT STEP

See your service work
come together.

Explore how Bourgos could work for your organisation.

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