BOURGOS DOCUMENTATION
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Practical guides for the people using, delivering and managing services.
6 matching guides
Incident management
Create and assign an incident
Record an issue with service and assignment context for specialists.
Incident managementLink assets to an incident
Identify equipment affected by the incident.
Incident managementRead SLA information and resolve an incident
Review commitments and record an explicit resolution.
Incident managementRecord incident activity and worknotes
Maintain an understandable investigation trail.
Incident managementReview configuration impact
Use configuration relationships to understand possible affected services.
Incident managementUse incident tasks and knowledge
Break investigation into work items and reuse relevant answers.