Create and assign an incident

Record an issue with service and assignment context for specialists.

Before you start

ExpertHub access and incident creation/edit permissions.

Steps

1. Open Incidents and choose New incident.
2. Enter the short description, detailed symptoms and caller information.
3. Select the service and review the available priority and assignment fields.
4. Review the resolved support team and assign a person where appropriate.
5. Save the incident and confirm the assignment.

Expected result

The incident is available to the supporting team for investigation.

Important behaviour

Service-based defaults can determine assignment. Staff can override where permitted. Explicit CI support overrides and applicable service-instance context can take precedence over offering defaults.

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