PRACTICAL GUIDE

Choose your workspace

Documentation verified 2026-10-08
Required access

An active Bourgos account and access granted by your administrator.

Find the workspace that matches the work you need to do.

Before you start

An active Bourgos account and access granted by your administrator.

Steps

  1. Open the Bourgos address supplied by your organisation and sign in.
  2. Use ServiceHub to request help, follow your tickets and find knowledge.
  3. Use AgentHub when you handle customer conversations for a service desk team.
  4. Use ExpertHub for specialist operational work and service management.

Expected result

You start in a workspace suited to your responsibilities.

Important behaviour

Access depends on assigned roles. A missing workspace is not evidence that your account is broken; ask your administrator to check access.