Understand services, offerings and catalog items

Separate what is delivered from its commitments and request intake.

Before you start

Service portfolio visibility.

Steps

1. Use a service to describe the service being delivered.
2. Use offerings to describe its delivery and commitment context.
3. Use catalog items to define what people can request and the questions they must answer.
4. Link catalog items to the appropriate service and offering where configured.

Expected result

Your portfolio and catalog describe complementary parts of service delivery.

Important behaviour

The service catalog is not an asset stock list. Offering selection for catalog items is documented as implemented in the latest CSM migration decisions.

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