Start and follow a live chat

Contact the service desk from the portal and continue the conversation while you work.

Before you start

Live chat configured for your tenant and ServiceHub access.

Steps

1. Open the chat launcher in ServiceHub.
2. Enter a concise description of the help you need.
3. Wait for the conversation to be accepted and reply in the chat panel.
4. After closure, use the available conversation archive to revisit the exchange.

Expected result

The service desk receives your conversation in its configured chat team.

Important behaviour

Conversation archive display limits are not data-retention or deletion policies. Closing a conversation does not resolve a linked incident.

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