Report an incident

Tell your IT team what is not working and give them enough detail to investigate.

Before you start

ServiceHub access.

Steps

1. Search Knowledge for a relevant answer.
2. Open the incident-reporting action on the home page.
3. Enter a clear short description and explain the symptoms, timing and affected work.
4. Select the service when available and submit the incident.
5. Follow the record in My Tickets and respond when the team asks for information.

Expected result

Your incident is registered and available for follow-up.

Important behaviour

The requester form is intentionally simpler than the specialist form. Requesters do not choose technical priority, assignment team, individual assignee or configuration items.

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