Find a knowledge article

Look for a published answer before creating new work.

Before you start

Access to a knowledge base containing published articles.

Steps

1. Open Knowledge or use the home search.
2. Search for the symptom, service or task.
3. Read the article and check that its scope matches your situation.
4. If the answer does not apply, report the issue with the steps you have already tried.

Expected result

You can use available knowledge or provide better context with your support request.

Important behaviour

Public knowledge-base visibility is still governed by tenant access. It does not mean the article is anonymously published on Bourgos.com.

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