Track your tickets and actions

Follow progress and identify work that needs your response.

Before you start

ServiceHub access and a ticket associated with you.

Steps

1. Open My Tickets to review your incidents and requests.
2. Open a record to read its current status and updates.
3. Use My Work for items awaiting your response or approval.
4. Provide the requested information in the relevant record.

Expected result

Your updates become part of the relevant service workflow.

Important behaviour

A request can contain multiple requested items. Read the relevant item and its progress rather than treating the order wrapper as a single fulfilment task.

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