Investigate a problem and publish a known error

Turn an investigation into reusable operational knowledge.

Before you start

Problem edit rights and applicable knowledge publication permissions.

Steps

1. Open the problem and link relevant incidents and changes.
2. Create investigation tasks with clear owners.
3. Record findings and a validated workaround where available.
4. Use the known-error publication workflow when the outcome is suitable for reuse.

Expected result

Known-error information can support later incident handling.

Important behaviour

Publication follows its own access and workflow rules. A candidate is not automatically a confirmed root cause.

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